Refund policy
Return and Refund Policy
Last Updated: August 21, 2026
At VUDI Leather, we prepare each product with careful hand craftsmanship and a commitment to quality. As many of our products are handmade, produced in limited quantities, or made as one-of-a-kind pieces, each product may have small individual variations.
- Return Conditions
Except in cases where the right of withdrawal does not apply under applicable law, the Buyer may exercise the right of withdrawal within 14 days from the date of receipt of the product, without providing any reason and without incurring any penalty.
To exercise the right of withdrawal, the Buyer must notify VUDI Leather in writing or through a durable medium before the 14-day withdrawal period expires.
Withdrawal notifications may be sent to:
Email: vudicraftco@gmail.com
The Buyer must return the product to VUDI Leather or to a person authorized by VUDI Leather within 14 days from the date on which the withdrawal notification is made.
The carrier designated by VUDI Leather for returns made under the right of withdrawal is PTT Kargo.
If the product is returned through PTT Kargo as part of a valid exercise of the right of withdrawal, no return shipping fee will be charged to the Buyer.
If the Buyer chooses to return the product using a carrier other than PTT Kargo, VUDI Leather's statutory refund period begins on the date the product reaches VUDI Leather. Any shipping costs relating to the use of another carrier will be handled in accordance with applicable mandatory consumer protection legislation.
During the withdrawal period, the Buyer may inspect the product only to determine its nature, characteristics, and functioning and in a manner consistent with its intended use.
If the product is used beyond the limits of ordinary inspection and use, including being forced, pulled, torn, cut, overloaded, exposed to liquids or chemicals, improperly used or stored, or otherwise physically damaged for reasons attributable to the Buyer, the Buyer may be responsible for the resulting damage or loss in value. VUDI Leather reserves its legal rights in relation to such damage or loss in value.
When a returned product reaches VUDI Leather, its condition may be inspected and compared with its condition before shipment using photographs, videos, order records, and other documentation.
The box, certificate, label, accessories, and other accompanying items supplied with the product should be returned together with the product. VUDI Leather reserves its legal rights regarding any loss in value resulting from the loss of or damage to these items.
Products prepared specifically according to the Buyer's requests or personal needs, including products made to custom measurements, colors, materials, designs, or specifications; products personalized with names, initials, text, logos, or similar details; and products modified or adapted at the Buyer's request are not subject to the right of withdrawal, to the extent permitted by applicable law.
If a product is delivered defective, damaged, faulty, or contrary to the agreed order details, the Buyer's statutory rights remain reserved.
- Exchange Conditions
Exchange requests are evaluated only for products shipped from stock that are unused, undamaged, and in resalable condition.
Exchange requests must be submitted to us by email within 7 days from the date the product is received.
One-of-a-kind, limited-production, personalized, or custom-order products are not eligible for exchange. However, if a product is delivered defective, damaged, or contrary to the order details, the request will be evaluated separately and the Buyer's statutory rights remain reserved.
- Variations in Hand Craftsmanship and Natural Leather
VUDI Leather products are made from natural leather using hand craftsmanship, and each piece may therefore have small individual variations.
Differences may occur between product photographs and the physical product due to lighting, screen settings, leather texture, natural marks, color variations, and the production process.
Such differences arise from the natural characteristics of the leather and the handmade production process. They do not, by themselves, constitute a defect or provide grounds for return or exchange.
- Damaged, Defective, or Incorrect Products
We recommend inspecting the product when you receive your order.
If the product arrives damaged, defective, or different from your order, please contact us as soon as possible after delivery. To allow us to evaluate your request promptly, please include photographs of the product, images of the packaging, and your order information in your email.
If the shipping package shows tearing, crushing, opening, or other visible damage, we recommend asking the carrier representative to prepare a damage report at the time of delivery.
- Return Shipping Within Turkey
For returns made under a valid exercise of the statutory right of withdrawal, the return carrier designated by VUDI Leather is PTT Kargo.
No return shipping fee will be charged to the Buyer when the product is returned through PTT Kargo under a valid right of withdrawal.
If PTT Kargo does not have a branch or suitable service point in the Buyer's location, VUDI Leather will determine an appropriate method for collecting the product without imposing any additional cost on the Buyer.
If a carrier other than PTT Kargo is chosen by the Buyer, VUDI Leather's statutory refund period begins when the returned product reaches VUDI Leather. Shipping costs associated with the use of another carrier will be handled in accordance with applicable mandatory consumer protection legislation.
Returns relating to defective, damaged, or incorrectly supplied products will be handled in accordance with the Buyer's statutory rights.
- Returns and Exchanges for International Orders
Return and exchange requests for international orders are evaluated separately, taking into account the destination country, shipping process, customs procedures, condition of the product, and any mandatory consumer protection laws applicable in the customer's country.
Where permitted by applicable law, international return shipping costs, customs duties, import charges, additional service fees, and other third-party costs may be the responsibility of the Buyer.
For orders that are not cleared through customs, are not accepted by the Buyer, or are returned for reasons attributable to the Buyer, any resulting shipping, customs, and additional costs may be taken into account in accordance with applicable law.
For international returns, refund processing will begin in accordance with the applicable legal requirements after the relevant return conditions have been met. Customs and international transportation procedures may affect the time required for the returned product to reach VUDI Leather.
- Refunds
Returned products are inspected in accordance with this Policy and applicable consumer protection legislation.
For returns where the statutory right of withdrawal applies and the product is returned through PTT Kargo, amounts required to be refunded under applicable law will be refunded no later than 14 days from the date on which the product is handed over to PTT Kargo.
If the Buyer uses a carrier other than PTT Kargo, the statutory refund period begins on the date the returned product reaches VUDI Leather.
Refunds will be made using a payment method consistent with the payment method used for the original purchase and without imposing any additional cost on the Buyer where required by applicable law.
After VUDI Leather processes the refund through the relevant payment service provider, the time required for the amount to appear on the Buyer's credit card, available credit limit, or bank account may vary depending on the processing times of the relevant bank, card issuer, or payment service provider.
For international orders, shipping charges, customs duties, import taxes, and third-party payment or service costs will be handled in accordance with the mandatory laws applicable to the transaction.
- Contact Information
For return, exchange, or refund requests, you may contact us:
VUDI Leather
Authorized Person: Sercan Sarp Vudine
Address:
927. Sokak, Araddu Pasajı, Anadolu Han
No: 65/33C Floor: 1/108
Kemeraltı, Konak / İzmir
35360 İzmir, Turkey
Phone: +90 538 526 64 30