Shipping policy

Payment and Delivery Policy

Payment, preparation, and delivery processes for orders placed through Vudi Leather are carried out under the following conditions.

1. Payment Methods

Payments for purchases made through Vudi Leather are collected by credit card through PayTR's secure payment infrastructure.

During the PayTR payment process, your card information is processed through the secure payment infrastructure. Your card information is not stored by Vudi Leather and is not shared with third parties.

Payment options for domestic and international cards are offered within the card types, currency options, and payment terms supported by PayTR's infrastructure.

Bank transfer, EFT, and cash on delivery are currently not available.

2. Order Preparation Process

Vudi Leather products are limited-production, specially designed pieces made by hand.

Products that are in stock are generally handed over to the carrier within 1–3 business days after order confirmation.

Delivery times may vary depending on production workload and product details for products that are specially handmade, personalized, or prepared according to the customer's request. For such orders, the estimated production and delivery time is communicated separately to the customer.

3. Delivery Conditions Within Turkey

Orders within Turkey are shipped through one of our contracted carriers.

The choice of carrier is determined according to the status of the order and the delivery address.

Once your order has been shipped, an information email containing the tracking number will be sent to you.

Delivery within Turkey generally takes 1–3 business days, depending on the city of the delivery address. Public holidays, weekends, campaign periods, high order volumes, or delays caused by the carrier may affect this timeframe.

4. International Delivery Conditions

Vudi Leather may ship internationally to eligible countries.

For international shipments, delivery times may vary depending on the destination country, customs procedures, carrier, and local delivery conditions.

Any customs duties, import charges, additional service fees, and country-specific legal obligations arising from international orders are the responsibility of the Buyer.

Countries available for international shipping, shipping fees, and delivery options may be determined separately during the ordering process or through communication with the customer.

5. Inspection Upon Delivery

We kindly ask you to inspect the shipping package when receiving your order.

If the packaging shows tearing, crushing, opening, or visible damage, we recommend asking the carrier representative to prepare a damage report.

If the product arrives damaged, defective, or different from your order, you may contact us as soon as possible after delivery. To allow your request to be evaluated promptly, you must include photographs of the product, images of the packaging, and your order information in the email.

6. Undeliverable Orders

Shipments may be returned to Vudi Leather due to an incorrect address, incomplete contact information, or failure by the Buyer to accept delivery.

In such cases, the customer will be contacted and the reshipment process will be initiated.

For orders that need to be shipped again for reasons attributable to the Buyer, the cost of the second shipment will be the responsibility of the customer.

For international shipments that are not accepted, not cleared through customs, or returned for reasons attributable to the Buyer, any resulting shipping, customs, and additional costs will be the responsibility of the Buyer.

7. Return and Exchange Process

For products shipped from stock that are unused and in resalable condition, the 14-day right of withdrawal applies under the provisions governing distance sales.

Returns and exchanges are not accepted for products that are personalized, made to custom measurements, produced according to a special color or design request, personalized with a name or initials, or modified according to the customer's request.

Before submitting a return or exchange request, you must contact us by email. Products sent without prior approval will not be accepted.

For international orders, return, exchange, shipping, and customs procedures are evaluated separately according to the country to which the order was shipped.

For detailed information about return and exchange procedures, please review the Return and Refund Policy page.